1.GENERAL POINTS

​

• Our prices are non-negotiable. Discounts are sometimes offered depending on size of shipments.

• We require payment in full for all shipments. We reserve the right to hold any shipment if payment is not received by the loading date.

• If any of your payments are returned unpaid, a return fee will be assessed. We reserve the right to hold the shipment if payment is not received by the loading date.

• Undervaluation and failure to properly declare your goods is taken very seriously by the customs authorities and can result in a fine or your goods being seized. CIVCARGO-AAT GROUP holds the Customer on record liable and responsible for all costs and consequences related to violations, fines, damages, incidents, claims and corrective measures resulting from cases of undeclared or misdeclared content of a shipment.

• For customs purposes you will need to prepare a complete inventory/packing list of the contents of your shipment.

• We are not able to ship foodstuffs, and other articles, please see the list of prohibited items below. 

• We reserve the right to refuse any shipment we deem to be unsafe.

• All  flat rates are for the shipment of used or personal household effects only. Commercial items must be declared upon reservation and a separate content list must be provided. Commercial Items are subject to additional custom fees.

• The customer is liable for the packaging of the shipment. Please make sure all packages of all types are properly and safely wrapped to avoid any damages. CIVCARGO-AAT GROUP is not  responsible for any damages of any kind. See tips to measure and to pack your shipment.

• All custom fees are included in the flat rates EXCEPT for cars and commercial items.

• All goods will be shipped out at the scheduled date or first available opportunity. If we receive your shipment at the last minute, we have the right to hold the shipment until the next scheduled cargo if the particular shipment does not fit in the container.

• Once the shipment has actually left the country it cannot be stopped or turned around until it reaches its destination. In the case where items shipped are needed urgently or ahead of travel, you might consider sending your shipment in advance and wait until you are sure you’ll find them at destination.

• Please, understand that while we make every effort to expedite the delivery of your shipment to the destination, due to schedule changes, weather, transshipment, vessel breakdowns, strikes, port conditions, custom procedure delays etc. we are unable to guarantee departure, arrival or clearance dates.

• In the event that you cancel your shipment for any reason after the shipment is collected, or with less than 72 business hours notice you will be responsible for any and all costs incurred by CIVCARGO-AAT GROUP.

• All shipments can either be delivered at destination for an extra fee or picked up at the our warehouse at destination.

• Notwithstanding any other provision of this Guide, we are not liable for delay of, loss of, or damage to a shipment of any prohibited item. The shipper agrees to indemnify CIVCARGO-AATGROUP for any and all costs, fees and expenses incurred as a result of the shipper’s violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.

• We are constantly changing and improving our Services. We may add or remove functionality or features at any time, and we may suspend or stop a Service altogether.

• We’ll post any modifications to the Terms on this page and any modifications to our Policies. Changes will not apply retroactively and generally will become effective 7 days after they are posted.

• However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you don’t agree to any modified terms in the Agreement, you’ll have to stop using the affected Services.

• Should you have any questions or concerns about these terms and conditions, please feel free to contact us at aatgroup@civcargo.net.

 

2.SECURITY

 

To avoid damage due to container movements during transit, customers must use high quality containers (Barrels Hard boxes, Totes, tape, wrap, locks, etc.) to pack and protect their loads.

The customers are responsible for securing their load against the naturel movement of the sea on containers during the transit.

 

Unprotected or unpackaged loads like, for example, electronics out of boxes will not be accepted. CIVCARGO-AATGROUP does not pack, repack, or manipulate customers’ loads.

​

3.PROHIBITED ITEMS

 

It is not allowed to ship any item prohibited by law. No, amount of money; firearms; ammunitions; drugs; tasers; explosives; animal; toxic and flammable products, please carefully read the list of prohibited items to ship. None of the items listed should be put in your shipment or load of container (box; tote; barrel; suite-case, etc.)

 

WE DECLINE ANY RESPONSIBILITY BEFORE US CUSTOMS IN CASE ILLEGAL ITEMS GET SEIZED BY US CUSTOMS AND WE WILL PROVIDE THEM WITH YOUR INFORMATION.

​

4.PACKAGE CONTENT LIABILITY

 

• Customer certifies that he owns, controls, and maintains the goods and the container that contains the goods and that he has sufficiently inspected them before handing them to CIVCARGO-AAT GROUP.

• Customer also certifies that the goods and my package(s) and its contents complied with applicable laws and that there are no drugs, contraband, dangerous goods, or other prohibited or any items associated with illegal or criminal activities.

• Customer acknowledges that by signing the "Reserve my shipment form", he releases CIVCARGO-AATGROUP of any liability as regard to the content of my package:

• Customer waives, releases, and discharges CIVCARGO-AATGROUP from all liability, whether criminal or civil, arising out of the illegality, lawlessness, or dangerousness of the described goods during the transportation of such goods.

• Customer acknowledges that CIVCARGO-AATGROUP and its employees are not responsible or associated in anyway with any illegal goods or illegal activities associated with the goods.

• Customer acknowledges that the goods and the container will be inspected by the authorities in each country of transit. If the goods are found illegal or associated with illegal activities, he shall take full responsibility and liability as detailed above.

 

5.INSURANCE

 

We recommend that customers ensure their loads, so they can receive payment in case of damage or loss.

 

The insurance offered only helps to offset the shipping cost if a package is lost, stolen, or damaged. The package cost only includes transportation and customs. In case the value of your package is higher, you can get an additional insurance that would cover you against potential losses or damages.

 

If the risk of package loss during transit is small, damages occur more often. In case your item is broken for example, the insurance company we work with will compensate you in accordance with the percentage of insurance you selected.

​

6. LOADS INSPECTION

​

We reserve the right to inspect any loads to detect illegal or dangerous shipments. No locked or sealed load will be accepted unless the customer has provided pictures of the content while filing the Disclaimer Form.

​

7.CANCELATION

 

Reservation cancelation can occur up to three (3) business days before departure and the customer is entitled to a refund of the shipping cost paid. After that delay, no refund will be paid.

​

Once cancelled, the customer’s loads shall be picked up within the week of the cancelation. Over a week, a storage fee is charged based on the time the loads last and the surface occupied from $25 to $250 per day. If the cancellation involves a car, it must be picked up at the latest, two business days after the cancelation date. Otherwise, a $100 fee per day will be charged to the customer as a storage fee.

​

After 3 weeks, or in case of abandonment, legal proceedings will be initiated to cede the car to an auction company.

​

8.DELIVERY AT DESTINATION

​

Once at Abidjan, loads are delivered door to door to receivers. If you opted for your load to be picked up, you have one (1) week to do so. Over that one week, you will be charged storage fees.

​

9.PAYMENT

​

Credit-Debit Cards transaction fees 2.9% + 30¢ per transaction apply and applicable US taxes will be added to all financial transactions. Customers can pay by bank-to-bank transfer to avoid transaction fees. For payment by Zelle or Cash up transfer; please contact us.

​